FAQ
Frequently Asked Questions
Ordering & Shipping
When will my order be dispatched?
Orders are typically packed and dispatched within 1–2 business days. During major sales, retreats, or special events, dispatch times may be slightly longer.
Do you ship internationally?
Yes, The Stitcher's Merchant ships to many countries worldwide. Shipping costs are calculated at checkout.
Can I combine multiple orders?
If your orders haven't been packed yet, please contact me as soon as possible and I'll do my best to combine them.
Products
How do you choose the products you stock?
Every product is selected because it is something I genuinely love and would happily stitch, use, or own myself. My aim is to offer a collection of beautiful, inspiring needlework supplies rather than simply stocking everything available.
Do you restock sold-out items?
Many items are restocked regularly, although availability depends on the supplier. If there's something you're waiting for, please get in touch and I'll see what I can do.
Can I place a special order?
In many cases, yes. If you're looking for a particular chart, fabric, thread, or accessory that isn't currently listed, please contact me and I'll see whether it can be sourced.
Why do fabric and thread colours sometimes vary?
Hand-dyed fabrics and fibres can vary between dye lots, making each piece unique. Colours may also appear differently on individual screens, so slight variations should be expected.
Retreats & Events
Do you run retreats and events?
Yes! The Stitcher's Merchant hosts stitching retreats and special events throughout the year. Details are announced through the website, newsletter, and social media channels.
Copyright & Patterns
May I photocopy, scan, or share charts that I purchase?
Please respect the copyright of designers and publishers. Purchased charts are for personal use only and may not be copied, scanned, shared, or distributed.
About The Stitcher's Merchant
Do you really pack all the orders yourself?
Yes! Every order is packed by me from my studio in the New England Highlands of NSW. I take great care to ensure your parcel arrives safely and feels special to open.
How can I contact you?
The best way to get in touch is via the Contact Us page or by email. I do my best to respond as quickly as possible.